The data you share with Csino belongs to you. On this page, find out exactly what information is collected, why it is collected, and how it is kept secure.
The six core pillars that Csino's data protection framework is built on.
All transactions and data transfers on Csino are secured with 256-bit SSL encryption. No one can read the information passing between your browser and our servers.
Csino never sells your personal information to third parties. Data is used solely for operating our services and meeting legal obligations.
Your password is never stored in plain text. It is secured through bcrypt hashing â meaning even Csino staff cannot access your password.
Third-party cybersecurity experts audit Csino's systems every quarter. Any vulnerabilities identified are addressed promptly.
You can request the deletion of all your data at any time. No data will be retained beyond what is required by legal obligations.
You can unsubscribe from promotional emails or SMS at any time. Opting out takes just one click.
By using Csino's website or app, you agree to this privacy policy. Take a moment to read it â staying informed about your own data is your right.
Csino (csino.asia) places the highest priority on protecting the personal data of online gaming users in Bangladesh. This privacy policy explains what information Csino collects, why it collects it, how it is stored, and what rights you have over that information.
This policy applies to the Csino website, mobile app, and all related services. By using Csino's services, you are considered to have accepted this policy.
You will receive advance notice of any changes to this policy at your registered email address, and the update date will be noted on this page. For major changes, you will be informed at least 7 days in advance.
Csino collects different types of information at different stages. A full breakdown is provided below:
Information collected at registration:
Information collected automatically while using the platform:
Csino only collects data that is necessary for providing its services, maintaining security, or meeting legal obligations. No unnecessary data is collected.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Name & Contact Information | Account Management, Support | Up to 5 years after account closure |
| Identity Verification | KYC Verification, Legal Obligations | Up to 7 years as required by law |
| Payment Information | Transaction Processing & Fraud Prevention | Up to 5 years from the date of transaction |
| Gaming History | Responsible Gaming Monitoring | For the duration of active account |
| IP & Device Information | Security & Fraud Detection | 90 Days |
| Cookie Data | Improving User Experience | By Cookie Duration |
Csino uses the data it collects solely for the following purposes:
Csino may use your data to send promotional messages â however, this is based on your consent and can be withdrawn at any time.
Csino uses cookies on its website and app. Cookies are small files stored on your device that help improve your experience as a user.
Types of cookies Csino uses:
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working correctly.
As a Csino member, you have the following rights over your personal data:
You can request to see what data Csino holds about you. The information will be provided within 30 days of your request.
If any information stored on your account is incorrect, you can request a correction. Many details can be updated directly in your account settings.
Upon closing your account, you may request the deletion of all data that falls outside of legal retention requirements.
You can object to your data being used for marketing communications or personalized advertising. This can be done through Settings or by contacting Support directly.
You can request an export of your data in a standard format (CSV or JSON). Contact our support team to do so.
To exercise any of the rights above, email us at support@csino.asia or reach out via live chat. Requests are typically processed within 7â30 days after identity verification.
Csino follows the highest industry standards to protect your data:
In the Event of a Data Breach: In the event of a security breach, affected members will be notified within 72 hours. A detailed email will be sent explaining the nature of the breach, potential impact, and the steps you should take.
Many people hesitate before sharing personal information on online platforms â and that's completely understandable. At Csino, we believe the best response to that hesitation is transparency. This privacy policy wasn't written as a legal formality; it's meant to be an open, honest conversation.
A common question we get is: "Why do I need to provide my National ID when registering?" The answer is straightforward â it's there to protect you. The KYC (Know Your Customer) process ensures that no one else can access your account. If someone tries to open an account using your name or phone number, KYC prevents that from happening.
Another common question is why gaming history is stored. Csino keeps this data to promote responsible gaming. If a member places an unusually high number of bets or shows a sudden shift in gaming behaviour, Csino's system flags it and offers support where needed. It's there to look out for you.
IP address collection is another area many users ask about. Csino uses IP addresses to detect whether the same person is creating multiple accounts or whether a login attempt is coming from a suspicious location. This data is not retained for more than 90 days.
Csino's commitment to data protection goes beyond words. Security experts carry out system reviews every quarter, and full penetration testing is conducted twice a year. Any vulnerabilities found are resolved as the highest priority.
Ultimately, the most important aspect of Csino's privacy policy is this: you are in control of your own data. At any time, you can request to view your information, have it corrected, or ask for it to be deleted. No reason or justification is required to exercise these rights â a single email is all it takes.
Csino takes every possible measure to protect your data â but your role matters too. Use a strong password (at least 8 characters, including numbers and special symbols), enable 2FA, and avoid logging in over public Wi-Fi. If you notice anything suspicious, contact Support immediately.
SSL encryption, a strict no-data-selling policy, and Bangla-language support â together, these make Csino the most trusted gaming platform in Bangladesh.
Answers to two of the most frequently asked questions about Csino.